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The player from Germany is highly dissatisfied with the overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.
Вся одеждаБелье также платье для домаБодиБрюки вдобавок шортыБюстгальтерыКигурумиКомбинезоныКомплектыНочные сорочкиПижамыТермобельеТрусыФутболки в свой черед майкиХалатыБлузы также рубашкиБрюки также комбинезоныБриджи в свой черед каприБрюкиКомбинезоныЛеггинсыПолзункиСпортивные брюкиВерхняя одеждаЖилетыКомбинезоны как и костюмыКуртки вдобавок пуховикиЛегкие куртки как и ветровкиПальто вдобавок плащиДжемперы как и кардиганыВодолазкиДжемперы, пуловеры в свой черед свитерыЖилетыКардиганыДжинсыДжинсы также джеггинсыКомбинезоныКомплектыКонвертыКупальникиКупальникиПлавкиТопыМайки и топыНоски и колготкиГольфыКолготкиЛеггинсыНоскиПиджаки также костюмыПлатья также сарафаныНарядные платьяПовседневные платьяСарафаныСпортивные костюмыТолстовки вдобавок свитшотыОлимпийкиСвитшотыТолстовкиХуди
The player from Greece claimed his bonus winnings were not supposed to be reduced as he received incorrect information from the casino support but the information in the casino's T&Cs was correct.
Круглосуточный живой чат, поддержка по электронной почте
The player from Germany had faced issues with NineCasino, who had requested a deposit confirmation with a transaction ID for verification.
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
The player from Romania had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had issues with the withdrawal of 2000 RON, which had been marked as paid but not received.
After he had engaged with our Complaints Team this url and provided necessary communication records, we had contacted the casino on his behalf. The casino eventually acknowledged the issue and credited the deposit to the player's gaming account. The player had confirmed the resolution, expressing gratitude for our intervention. The complaint was then closed as 'resolved'.
After some confusion about the refund process, the player had confirmed that he received the refund as a combined payment with another dispute. The issue had been resolved successfully with the player receiving his funds, leading to the closure of the complaint.
The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received at that time. The player's account was blocked and withdrawals were rejected 9 days after the withdrawal request. After the player submitted a complaint, the casino unblocked the account and allowed partial withdrawal, but the player claimed that there was still an outstanding balance.
The player from Greece had reported a deposit issue with an online casino: he had been charged 60 euros instead of the intended 50, but the funds did not appear in his casino account. Despite having provided bank-certified documents and sent numerous emails over six months, the issue had remained unresolved.
The player from Germany has requested withdrawals almost two weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.